--- title: ParagonERP & Google Cloud description: "ParagonERP & Google Cloud: Security, Backup, and Incident Response Guide" --- [Skip to content](https://support.paragon-erp.com/paragonerp-google-cloud#main-content) English Show submenu for translations [![paragon logo-1.png\]](https://support.paragon-erp.com/hs-fs/hubfs/paragon%20logo-1.png?width=240&height=75&name=paragon%20logo-1.png)](https://support.paragon-erp.com/?hsLang=en) - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) Open main navigation Close main navigation - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) - English Show submenu for translations - [Go to website](https://www.paragon-erp.com/) [Go to website](https://www.paragon-erp.com/?hsLang=en) Welcome! Search our Knowledge Base. - There are no suggestions because the search field is empty. 1. [ParagonERP](https://support.paragon-erp.com/?hsLang=en) 2. [Paragon Basics](https://support.paragon-erp.com/paragon-basics?hsLang=en) 3. [Paragon policies](https://support.paragon-erp.com/paragon-basics?hsLang=en#paragon-policies) November 5, 2026 # ParagonERP & Google Cloud ## Security, Backup, and Incident Response Guide At ParagonERP, safeguarding your business operations is our highest priority. Built as a cloud-native platform and leveraging the robust infrastructure of Google Cloud (including Google BigQuery for analytics), our architecture is designed to deliver high availability, stringent access controls, and rapid disaster recovery. **1. Data Backups & Redundancy** We employ a comprehensive approach to data backup and redundancy to ensure your information is always protected and available. - **Tenant-Specific Backups:** We provide on-demand backup services per tenant. These are primarily utilized for tracking critical changes, period ends (fiscal year/month), and safeguarding against data encryption incidents. - **Redundant Storage (Copies of Backups):** Your data is stored in at least two separate physical locations within the same geographic region. This ensures localized compliance (such as specific regional availability requirements) and allows for a quick switchover in the event of a localized hardware failure. - **Point-in-Time Availability:** We maintain the ability to restore your system data to a specific snapshot in time (e.g., rolling back to yesterday's state). System availability is maintained 24/7 within your respective region. **2. Incident Response: System Hacks & Data Breaches** While we implement strict ISO 27001-aligned controls and regular penetration testing to prevent unauthorized access, we maintain a strict incident response protocol in the unlikely event of a system hack, ransomware, or data breach. | **Scenario / Objective** | **Response & Action Steps** | | --- | --- | | **Data Breach / Ransomware** | Immediate notification and execution of our data breach action plan. In cases of ransomware or data corruption, tenant data is immediately restored to a secure point-in-time snapshot (e.g., yesterday) to ensure business continuity without data loss. | | **DDoS Attacks** | Automated mitigation strategies are deployed to neutralize Distributed Denial of Service (DDoS) attacks, with a strict maximum acceptable downtime of 2 hours. | | **Complete Disaster Recovery** | In the event of a catastrophic system failure, our Recovery Time Objective (RTO) is guaranteed at one working day, leveraging our geographically redundant physical locations for a quick switchover. | **3. Access Control & Security Best Practices** To further minimize the risk of malicious activity, ParagonERP enforces the following security guardrails: - **Strict Multi-Factor Authentication (MFA):** All internal and external access to the system requires MFA. - **Restricted Internal Access:** ParagonERP employees cannot access your production tenant data without your explicit approval (e.g., via a customer success screen share). Any internal access is logged and restricted strictly to demonstrable needs. - **Data Anonymization:** All staging and development environments (including ParagonBI and BigQuery) utilize fully anonymized data. 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