Sometimes it happens that your items do not pivot horizontally in transaction screens even if pivoting had previously been enabled. In these circumstances you see all items (SKU's) vertically aligned one under the other, like the below image.
This situation often happens as a result of a bulk importing of data that is not fully compatible with the pivoting settings. You can fix this data problem easily in Paragon using the rebuild function.
Step 1: Go to the record identifier setup
From any Paragon screen, hit the settings button.
From the settings page, select the My Company option from the system card.
Step 2: Hit the rebuild button on your item identifier
Once you're on that page, open the identifier tab and hit the edit button.
Since items are not pivoting, you need to rebuild at least one of the item identifiers. In most cases, as shown below, your items are being identified by 3 attributes. product name, color and size.
Select one of them (size, in this example) and hit the rebuild button.
Now that you rebuilt on size, when you click on the pivot button inside any transaction, you should be able to see various sizes of product in one transaction line.
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