Providing real-time customer service is necessary when running a successful business. We believe that being able to access what each customer wants and needs is the best way to provide accurate information to your customers. In Paragon, you can see the outstanding orders in two different ways. The activity panel in the product module in Paragon allows you to view your outstanding orders for any product.
Here, we’ll show you how to view outstanding orders through the product module. You can also learn how to view an outstanding order through the order detail report here.
Step 1: Navigate to the product screen
From any screen in Paragon, navigate to the product module.
Step 2: View orders from the activity panel
On the right side of the product screen is the activity panel. The activity panel can be used to see a number of transactions that pertain to the product currently being viewed.
The activity panel contains two drop-down selectors. The selector on the left allows you to pick which type of transaction to view. Here, we want to hit the order option.
The drop-down selector on the right allows you to filter the transaction type you have picked. In the case of orders, the five possible order statuses are available for the right-side filter selection.
By default, a blank selection in this drop-down selector will show all orders unfiltered. The status will be indicated by the different colours.
The colour legend is as follows:
- Green - Complete
- Purple - Void
- Yellow - Temp
- Red - Hold
- Blue - Issued
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