ParagonSMB - FAQs

ParagonSMB - FAQs

How much does ParagonSMB cost? 

We offer three different user packages based on your company’s needs: 


  • 2 users - $65/month

  • 5 users - $150/month

  • 10 users - $275/month 

What happens if I want more than 10 users? Can I buy additional user packages?

ParagonSMB is available for up to 10 users. However, if you require more users, you can upgrade to ParagonERP which offers additional features and customizations that are better suited for larger enterprises. 

How long is the free trial? 

You get 14-days of completely free access to ParagonSMB.

What am I committing to when I buy ParagonSMB? 

After your 14-day free trial, you can convert to a monthly paid subscription of ParagonSMB. This paid subscription will automatically renew if you want to keep using the system. With our subscription-based monthly fee, you get the whole ParagonSMB package, including all updates. That’s it. There are no hidden upfront costs, conditions or surprises.

What support will I get? 

ParagonSMB comes with onboarding inside the software for easy navigation, as well as access to an e-learning platform and live chat functionality during your 14-day free trial with access to our support agents Monday - Friday, between 9am - 5pm EST. Additionally, you can also access our support documentation.

How fast can I be up and running? 

One of the things that makes ParagonSMB so unique is how quickly you can get up and running - it’s a full system integration in minutes, instead of months. 

What happens at the end of the free trial? 

At the end of your 14-day free trial, you’ll be prompted to convert to a paid monthly subscription of ParagonSMB. If you don’t convert to a monthly paid subscription of ParagonSMB, your system data will be permanently deleted. Rest assured that all of your Shopify and QuickBooks Online data remains completely intact.

If I convert to a paid subscription but want to cancel, what do I do? 

You can terminate your paid ParagonSMB subscription whenever you like. The cancellation will come into effect at the end of your billing month. So, in order to avoid being charged for the next month’s subscription fee, you will need to cancel your subscription before it renews for a subsequent month.


If you wish to cancel your subscription, please email support@paragon-erp.com with the words “ParagonSMB cancellation” in the subject line.

How do I add or remove users?

ParagonSMB has three user packages available. If you’d like to upgrade or change your user package, please email us at support@paragon-erp.com.

Does ParagonSMB connect to Shopify? 

ParagonSMB comes with a Shopify connection included. You can choose to enable it, or leave it disabled - whichever you prefer. To get it set up, just go to Settings > Add ons > Shopify. 

What are the marketplace integrations available? 

ParagonSMB comes with integrations to Shopify, Quickbooks, and Amazon (coming at the end of January 2021!) included in the 14-day free trial as well as in the paid monthly subscription.


ParagonSMB & GDPR

See our ParagonSMB privacy policy for more information.




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