--- title: Creating and processing sales credit notes description: Learn how to create and process sales credit notes in Paragon, link them to invoices or RMAs, and sync with Minox Online. --- [Skip to content](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes#main-content) - [English](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes) - [Nederlands](https://support.paragon-erp.com/nl/creditnota-maken) English Show submenu for translations [![paragon logo-1.png\]](https://support.paragon-erp.com/hs-fs/hubfs/paragon%20logo-1.png?width=240&height=75&name=paragon%20logo-1.png)](https://support.paragon-erp.com/?hsLang=en) - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) Open main navigation Close main navigation - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) - - [English](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes) - [Nederlands](https://support.paragon-erp.com/nl/creditnota-maken) English Show submenu for translations - [Go to website](https://www.paragon-erp.com/) [Go to website](https://www.paragon-erp.com/?hsLang=en) Welcome! 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[Minox](https://support.paragon-erp.com/integrations?hsLang=en#minox) May 1, 2026 # Creating and processing sales credit notes ## Learn how to create and process sales credit notes in Paragon, link them to invoices or RMAs, and sync with Minox Online. ### Table of contents - [Creating a credit note](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes#creating) - [Selecting an invoice or manual entry](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes#selecting) - [Reviewing and processing](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes#reviewing) - [Printing and emailing](https://support.paragon-erp.com/creating-and-processing-sales-credit-notes#printing) - [Financial and inventory impact](https://www.google.com/search?q=%23financial-and-inventory-impact) A credit note is used to correct an existing invoice or to refund a customer. In ParagonERP, you can create these based on previous transactions or enter them manually. **Tip:** If your customer is physically returning goods, use the **return slip** (Retourbon) module instead to ensure your inventory levels are updated correctly. ### Creating a credit note 1. Navigate to the **credit note** module in the right-hand menu. 2. Click the **add** button (+) to start a new record. ### Selecting an invoice or manual entry You have several options for generating the credit lines: - **Invoices:** Select an existing invoice to credit it fully or partially. Use the search bar to find specific invoice numbers or customer names. - *Show completed invoices:* Check this to see invoices that have already been fully processed or paid. - *Transfer quantities:* Check this to copy all lines from the original invoice automatically. - **RMA:** Select a return that was previously processed in the **return slip** module. - **Receipt:** Create a credit note based on a specific receipt. - **Manual:** Use the **handmatig** tab to build a credit note from scratch without linking it to a previous document. ### Reviewing and processing 1. Verify the line items, quantities, and total amounts. 2. Click **edit** (Wijzigen) to make adjustments. 3. **Quantities:** Never enter negative numbers in ParagonERP. The system knows it is a credit note and will handle the calculation. You can configure your settings to print a minus sign on the document if preferred. 4. **Remove lines:** Right-click a line and select **remove line** to delete items that do not need to be credited. 5. Click **save** (floppy disk icon). 6. Click **post** (Boeken) to send the transaction to Minox Online. This immediately changes the status to **ISSUED**. ### Printing and emailing - **Print:** Click the **print** button to generate a PDF for your records or to print a physical copy. - **Email:** Select the **email** action to send the credit note directly to your customer. - **Verification:** You can check the **journal entry** module to confirm the posting was successful. ### Financial and inventory impact - **Stocked Returns:** If you are crediting goods that the customer is physically returning, you must process an **RMA** or **Receipt** first to put the items back into inventory. - **Financial Corrections:** If you are crediting a billing error (where goods were never shipped but were invoiced), a manual credit note is sufficient. - **Journal Entry:** A standard credit note will debit your **Revenue** (Omzet) account and credit your **Accounts Receivable** (Debiteuren) account, reducing the customer's outstanding balance. - [Paragon Basics](https://support.paragon-erp.com/paragon-basics?hsLang=en#main-content) - 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