--- title: Item visibility in orders description: Learn why some products are hidden during order entry and how to disable the automatic customer/vendor filter in Paragon. --- [Skip to content](https://support.paragon-erp.com/item-visibility-in-orders#main-content) - [English](https://support.paragon-erp.com/item-visibility-in-orders) - [Nederlands](https://support.paragon-erp.com/nl/waarom-zijn-niet-alle-artikelen-zichtbaar-bij-het-invoeren-van-een-order) English Show submenu for translations [![paragon logo-1.png\]](https://support.paragon-erp.com/hs-fs/hubfs/paragon%20logo-1.png?width=240&height=75&name=paragon%20logo-1.png)](https://support.paragon-erp.com/?hsLang=en) - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) Open main navigation Close main navigation - [New Ticket](https://share-eu1.hsforms.com/1PiwaZCxTRpabuHVnQxGeXQc751y) - [Tickets](https://help.paragon-erp.com/tickets) - [Knowledge Base](https://support.paragon-erp.com/) - [Sign out](https://20488534.hs-sites.com/_hcms/mem/logout) - - [English](https://support.paragon-erp.com/item-visibility-in-orders) - [Nederlands](https://support.paragon-erp.com/nl/waarom-zijn-niet-alle-artikelen-zichtbaar-bij-het-invoeren-van-een-order) English Show submenu for translations - [Go to website](https://www.paragon-erp.com/) [Go to website](https://www.paragon-erp.com/?hsLang=en) Welcome! Search our Knowledge Base. - There are no suggestions because the search field is empty. 1. [ParagonERP](https://support.paragon-erp.com/?hsLang=en) 2. [Sales](https://support.paragon-erp.com/sales?hsLang=en) 3. [Sales Order](https://support.paragon-erp.com/sales?hsLang=en#sales-order) May 1, 2026 # Item visibility in orders ## Learn why some products are hidden during order entry and how to disable the automatic customer/vendor filter in Paragon. In certain cases, you may notice that not all products are visible when adding items to an order. This usually occurs when specific price or discount agreements have been set up for the selected customer. ### Filtering based on discount agreements When a customer has pre-configured discounts, Paragon defaults to showing only the items included in those agreements. This helps you quickly select the products relevant to that specific client. These agreements are managed in the **references** (RELATIE) tab of both the customer and product records. ### How to show all items If you need to add an item that is not part of a specific discount agreement, you can manually clear the filter: 1. Open the product selection pop-up in your order. 2. Click the **X** icon next to the filter text (e.g., "customer name items only"). 3. The full product list will now be displayed. ### Adjusting system-wide settings If you prefer the system not to filter by customer or vendor automatically, you can disable this feature in the settings. - **For Sales Orders:** Go to **settings** \> **system** \> **my company** \> **summary** tab and uncheck **Filter by customer**. - **For Purchase Orders:** Go to **settings** \> **system** \> **my company** \> **summary** tab and uncheck **Filter by vendor**. **Note:** We recommend discussing changes to these system-wide settings with your Paragon consultant to ensure they align with your overall workflow. - [Paragon Basics](https://support.paragon-erp.com/paragon-basics?hsLang=en#main-content) - [Paragon Modules & Features](https://support.paragon-erp.com/paragon-basics?hsLang=en#paragon-modules-features) - [Basic use Paragon](https://support.paragon-erp.com/paragon-basics?hsLang=en#basic-use-paragon) - [Advanced use Paragon](https://support.paragon-erp.com/paragon-basics?hsLang=en#advanced-use-paragon) - 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