Receiving payments - Applying payment to a portion of an invoice

Introduction

Sometimes a customer will send a payment that only covers a portion of an invoice. Here we'll walk you through applying a partial payment to a customer invoice.

Go to the receive payment module

From the Home screen, click on more to access the receive payment module.

 

Add new payment

From the receive payment screen, click the the create new button at the top left of the screen.



A modal will pop up. Here, you have the option of adding a new received payment in two ways - manual, or off of an invoice. Here, we will choose off of an invoice.

Select the invoice you want to receive a payment for, and click the accept button.
 
 
When you have selected your chosen invoice, you will be able to see the total left to be paid field.
 
 
Enter the information in the header attributes: bank account, payment amount, currency, and payment type.

 
 
You'll notice that the invoice line item will list the invoice amount, the amount already paid (if any), the payment amount, the remainder left to receive off of this invoice. 
 
Change the payment amount on the line to equal to amount actually received. It should now match the payment amount on the header attribute.
 

Once you're done, hit the save button.

Then, you can issue your payment.


 

Applying a credit to an on account payment

Once you've applied the amount to the invoice, there will still be an amount left to be paid listed under the remainder field. Sometimes, the company will credit this amount to the customer. To do this, follow the document on creating a credit. Once a credit has been issued, you can apply this credit to the payment received.

To do this, navigate to the receive payment module, and select the payment you wish to apply the credit to. Afterwards, click the edit icon in the top right corner of the screen.

From here, click the blue create new icon on the left hand side of the screen.

A modal will pop up and you can now choose to add an invoice, or, add a credit to this receive payment. Select the credit you previously created, and hit the accept button.

 

Once you've added the credit to the payment received, click the save icon at the bottom right hand side of the screen.

Once you're done adding the credit to an existing payment, simply save the issued transaction.

 
 

What's next?

Here are some other articles related to receiving payments:

Creating receive payments